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Return Policy

Thank you for your order, we hope you are happy with your purchase. In the unlikely event that you are not completely satisfied with your order, you may return it to us for a full refund, online store credit or exchange. Please see below for more information on our return policy.

 

Returns

All returns must be requested within three (3) days of the date on which you received your order. Orders must be returned in their entirety and all products in the order must be unused, in their original packaging and in the same condition in which you received them.

 

Returns Process

To return your order, please email Fiona at fiona@juicerevolution.co.za stating your order number, the reason for your return and attaching a photograph of the products to be returned.

We will email you a Returns Authorisaton Number within twenty-four (24) hours of receiving your request, weekends and public holidays excluded.

We will contact you to arrrange to have your products collected and delivered to Juice Revolution in Stellenbosch. We will give you instructions as to how your products should be stored whilst awaiting collection. As we produce perishable products it is imperative that we use our courier companies to return your order as they understand the cold chain.

Please note, you will be responsible for the return delivery costs, which will be deducted from your refund, online store credit or exchange. Please note, these fees may be higher than the delivery fees on your original order due to our subsidisation  policy on deliveries.

 

Exceptions

•  We do not offer refunds for products which have defrosted after delivery. Please therefore ensure that the person receiving your order is informed to place your products into the freezer on deliver day.

•  Any bank fees linked to the payment method on your original will be deducted from your refund.

 

Refunds

After receiving your return and inspecting the condition of your products, we will process your refund, online store credit or exchange. This will happen within three (3) working days of the receipt of your return.

•  Refunds will be made directly into your bank account.

•  We will send you a coupon if you have requested an online store credit.

•  We will dispatch your new order if you have requested an exchange.

 

Questions

If you have any questions regarding our return policy, please contact us at:

082 562 4525

fiona@juicerevolution.co.za

Juice Revolution

Juicing fruit and vegetables has become an important step for those in pursuit of a more healthy, nutritious and balanced lifestyle. Getting your 5-a-day in the form of a delicious and fresh cold-pressed juice, not only tastes good, but allows for better absorption of nutrients and minerals, as opposed to eating the whole fruits and veggies.

PRODUCT CATEGORIES

Cleanse Plans

Juice Boxes

Smoothies and Nut Milks

Plant-Based Soups

Build Your Own Boxes

Kids Juices

Celery Juice

Health Shots

Wheatgrass Shots

Sports Range

Artisan Lollies

Supplements and Teas

Gifting and Accessories

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Payment Methods

Overview
Credit Cards
Instant EFT
Debit Cards
Mobicred
Masterpass
Snapscan
RCS

Terms & Conditions
PAIA Manual
Privacy Policy
Return Policy
Copyright © 2023 Juice Revolution. All rights reserved.

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    How Credit Cards work

    1. During the checkout process, buyers are prompted to enter their credit or cheque card details.
    2. The 3D Secure page will then appear where they will need to authenticate themselves with their bank using either a password or one-time PIN (OTP).
    3. Buyers can then make the payment, which once processed will show in your PayFast account.

     

    Overview

    Credit & Cheque Cards

    Visa, Mastercard credit cards are the most popular and trusted online payment methods around the world.

    Mobicred

    Mobicred is an online account that gives buyers access to credit, which they can use to pay you online through PayFast.

     

    Snapscan

    SnapScan is one of South Africa’s first ‘scan to pay’ contactless payment apps that makes it easy and safe to pay and receive payments online.

     

    Instant EFT

    Instant EFT by PayFast allows online shoppers with access to internet banking to make an Electronic Funds Transfer (EFT) that gets instantly verified.

     

    Masterpass

    Masterpass is a digital wallet from Mastercard that enables online shoppers to quickly and securely check out and make online payments.

     

    Debit Card

    Debit cards issued by Maestro and Visa Electron are still popular among many South African shoppers, and can be used to make online purchases.

     

    RCS

    Make purchases using a range of store cards within the RCS stable of finance brands. This includes store card products from brands like Game, Makro, Cape Union Mart, Builders, CTM, and more.

     

    How Instant EFT works

    1. The buyer selects their bank and logs in using their online banking credentials.
    2. Next they choose from which account they will be making the payment.
    3. Buyers then verify the payment with their bank on their mobile device.
    4. The payment is processed and instantly reflects in your PayFast account.

    How Debit Cards work

    1. Debit card payments can be made using cards issued by Visa Electron and Maestro.
    2. When the buyer chooses to pay by debit card at checkout they are prompted to enter their registered mobile phone number.
    3. Next the buyer enters their debit card details and PIN on their mobile phone.
    4. Once the payment is processed it will instantly show in your PayFast account.

    How Mobicred works

    1. When buyers first register a Mobicred account, they undergo a simple online process to determine their credit limit.
    2. Mobicred account holders with sufficient available credit can then make payment by selecting Mobicred at checkout and signing into their account.
    3. Once processed, you will immediately receive the full amount (minus PayFast’s fees), without the risk of payment reversals.

    How Masterpass works

    1. After the buyer selects Masterpass as their payment method during checkout, they are shown a QR code.
    2. Buyers can scan the QR code by using the Masterpass App on their mobile device or complete the payment within the Masterpass App, if checking out on mobile
    3. The payment is authorised with their bank PIN and once processed, it will instantly reflect in your PayFast account.

     

    How Snapscan works

    SnapScan stores credit and cheque card details through secure encryption on a buyer’s phone. During checkout, the buyer simply selects SnapScan as their payment method and scans the QR code displayed on the screen with their smartphone. Once the payment is processed it will instantly reflect in your PayFast account.

    RCS

    Make purchases using a range of store cards within the RCS stable of finance brands. This includes store card products from brands like Game, Makro, Cape Union Mart, Builders, CTM, and more.

     

    Overview

    Credit & Cheque Cards

    Visa, Mastercard credit cards are the most popular and trusted online payment methods around the world.

    Mobicred

    Mobicred is an online account that gives buyers access to credit, which they can use to pay you online through PayFast.

     

    Snapscan

    SnapScan is one of South Africa’s first ‘scan to pay’ contactless payment apps that makes it easy and safe to pay and receive payments online.

     

    Instant EFT

    Instant EFT by PayFast allows online shoppers with access to internet banking to make an Electronic Funds Transfer (EFT) that gets instantly verified.

     

    Masterpass

    Masterpass is a digital wallet from Mastercard that enables online shoppers to quickly and securely check out and make online payments.

     

    Debit Card

    Debit cards issued by Maestro and Visa Electron are still popular among many South African shoppers, and can be used to make online purchases.

     

    RCS

    Make purchases using a range of store cards within the RCS stable of finance brands. This includes store card products from brands like Game, Makro, Cape Union Mart, Builders, CTM, and more.

     

    How Credit Cards work

    1. During the checkout process, buyers are prompted to enter their credit or cheque card details.
    2. The 3D Secure page will then appear where they will need to authenticate themselves with their bank using either a password or one-time PIN (OTP).
    3. Buyers can then make the payment, which once processed will show in your PayFast account.

     

    How Instant EFT works

    1. The buyer selects their bank and logs in using their online banking credentials.
    2. Next they choose from which account they will be making the payment.
    3. Buyers then verify the payment with their bank on their mobile device.
    4. The payment is processed and instantly reflects in your PayFast account.

    How Debit Cards work

    1. Debit card payments can be made using cards issued by Visa Electron and Maestro.
    2. When the buyer chooses to pay by debit card at checkout they are prompted to enter their registered mobile phone number.
    3. Next the buyer enters their debit card details and PIN on their mobile phone.
    4. Once the payment is processed it will instantly show in your PayFast account.

    How Mobicred works

    1. When buyers first register a Mobicred account, they undergo a simple online process to determine their credit limit.
    2. Mobicred account holders with sufficient available credit can then make payment by selecting Mobicred at checkout and signing into their account.
    3. Once processed, you will immediately receive the full amount (minus PayFast’s fees), without the risk of payment reversals.

    How Masterpass works

    1. After the buyer selects Masterpass as their payment method during checkout, they are shown a QR code.
    2. Buyers can scan the QR code by using the Masterpass App on their mobile device or complete the payment within the Masterpass App, if checking out on mobile
    3. The payment is authorised with their bank PIN and once processed, it will instantly reflect in your PayFast account.

     

    How Snapscan works

    SnapScan stores credit and cheque card details through secure encryption on a buyer’s phone. During checkout, the buyer simply selects SnapScan as their payment method and scans the QR code displayed on the screen with their smartphone. Once the payment is processed it will instantly reflect in your PayFast account.

    RCS

    Make purchases using a range of store cards within the RCS stable of finance brands. This includes store card products from brands like Game, Makro, Cape Union Mart, Builders, CTM, and more.