FAQ

Make space in your freezer before your products arrive. Our online store shows how many bottles/pouches are included with each product.

Upon receipt, remove your products from the box and store in the freezer in the order that you are going to drink them.

Defrost each day’s products overnight at room temperature and place in the fridge immediately upon waking.

You may also choose to defrost your products in the fridge which will take between 12 and 24 hours depending on product size and the temperature and load of your fridge.

Once defrosted, keep your products refrigerated or in a cooler until consumption.

Your products should be consumed within two days of defrosting.

Heat your soups before drinking. Drink your juice as is, do not dilute.

Drink your juice cold in warm weather. If the weather is very cold, remove from the fridge an hour before you are going to drink them so that they will be at room temperatue.

If you forget to defrost, place sealed product in a bowl of warm water for rapid defrosting.

There is a best before sticker on your product which shows by when your products should be consumed. The shelf life is typically 3 to 4 months.

Store your detox teas and supplements in a cool, dry place.

Regardless of where you live we guarantee that your products will arrive frozen at your door. Your order will be packed in a special insulated box and your products should be stored in your freezer upon receipt (see storage and defrosting guidelines above). Please keep your box sealed until you are ready to unpack it.

We deliver to your home or workplace across South Africa. You will find the delivery time frames below which apply to everything in our Online Store except the Sports Range which is made on order. If your order is urgent and you need it delivered faster than the times shown below, call Fiona on 082 562 4525, we will do everything we can to make it happen!

CAPE PENINSULA:

Free delivery on orders over R1100. R55 on orders below R1100

Deliveries take place daily.

Orders received by 09:00 during the week are delivered the following working day.

Orders received on a Saturday and Sunday are delivered on a Tuesday.

CAPE PENINSULA OUTLYING AREAS:

Delivery fee of between R85 and R110

Deliveries take place daily.

Orders received by 09:00 on a Monday to a Thursday are delivered the following working day.

Orders received on a Friday, Saturday and Sunday are delivered on a Tuesday.

GAUTENG, PRETORIA, DURBAN, GARDEN ROUTE AND FURTHER OUTLYING AREAS OF THE CAPE PENINUSLA: 

Delivery fee of R150

Deliveries take place on a Tuesday to a Friday.

Orders received by 09:00 on a Monday to a Thursday are delivered the following working day.

Orders received on a Friday, Saturday and Sunday are delivered on a Tuesday.

OUTLYING AREAS OF GAUTENG, PRETORIA AND DURBAN:

Delivery fee of R400

Deliveries take place on a Wednesday to a Friday.

Delivery times depend on the day of the week when your order is received.

Please call us to confirm when your order will arrive.

FLAT DELIVERY FEE OF R85 FOR ORDERS IN THESE AREAS:

• Bredasdorp
• Franschoek
• Grabouw
• Hermanus
• Kleinmont
• Malmesbury
• Onrus

(Including the Cape Peninsula)

FLAT DELIVERY FEE OF R110

• Ceres
• De Doorns
• Napier
• Paternoster
• Rawsonville
• Riebeek West
• Robertson
• Saldanha
• Vredenburg
• Worcester
• Wolseley

FLAT DELIVERY FEE OF R150

• Bloemfontein
• Durban
• East London
• George
• Johannesburg
• Johannesburg OL
• Kimberly
• Knysna
• Mossel Bay
• Plett
• Port Alfred
• Port Elizabeth
• Pretoria
• Prince Albert
• Stillbaai
• Bloemfontein

FLAT DELIVERY FEE OF R400

• Durban OL
• East London Outlying
• George Outlying
• PE Outlying
• Pietermaritzburg, Newcastle
• Pretoria OL

We do not add any ice or water when we make our juices (with the exception of the Spring Clean on the 3 Day Super Juice Cleanse). Feel free to pour your juice over ice if you wish to.

The juices and smoothies in our Cleanses are 500ml. The juices and smoothies in our Retail range are 340ml.

The juices are made in an environment where nuts are present and are therefore not suitable for those with a nut allergy. If you have a specific food allergy, please advise us and we will let you know whether we can exclude this ingredient from your juices.

Please seek advice from your GP before embarking on a cleanse if you are:

• Underweight
• Pregnant or breast feeding
• Have diabetes
• Are taking any prescription medication
• If in doubt always check with your GP

The experience is different for everyone. Some sail through the process easily, but you need to be prepared for perhaps some less pleasant side effects. Please don’t worry about these as they rarely last more than 24 hours.Some possible side effects may include:

• Headaches (usually from caffeine withdrawal)
• Spots (toxins being eliminated through the skin)
• Furry tongue (a sign that the body is adjusting to a juice only diet, combated by cleaning teeth more regularly, but not within ½ an hour of drinking your juice)
• Tiredness

Important: If you do become unwell and the symptoms worsen, please do not assume it is the juice diet, you may be suffering from something unrelated. Consult your GP immediately.

Whilst on your cleanse you will be drinking hot lemon water, our Detox Tea, and plenty of water. You are welcome to add in your own caffeine free herbal teas. Can you have coffee? Absolutely not!

Exercise is recommended as it can help with the expulsion of toxins. The release of endorphins and oxytocin during exercise will also act as an appetite suppressant and allay hunger. But please listen to your body and don’t overdo it.

Your order will be delivered in an insulated sealed box which will keep everything frozen until late evening on the day of receipt, by which time you should unpack everything into your freezer.