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FAQ

** Deliveries and Collections during the Lockdown **

All deliveries and collections are proceeding as normal. Please see the section below for timeframes.

Do you deliver and how much is it?

We deliver to your home or workplace across South Africa. You will find the delivery time frames below which apply to everything in our Online Store except the Sports Range which is made on order. If your order is urgent and you need it delivered faster than the times shown below, call Fiona on 082 562 4525, we will do everything we can to make it happen!

 

CAPE PENINSULA:

Deliveries take place daily.

Orders received by 09:00 during the week are delivered the following working day.

Orders received on a Saturday and Sunday are delivered on a Tuesday.

Delivery is free on all orders over R1000 and only R50 on orders below R1000.

 

GAUTENG, PRETORIA, DURBAN, GARDEN ROUTE AND OUTLYING AREAS OF THE CAPE PENINUSLA:

Deliveries take place on a Tuesday to a Friday.

Orders received by 09:00 during the week are delivered within two working days.

(exception for Durban orders received by 09:00 on a Thursday, these are only delivered the next Tuesday)

Orders received on a Saturday and Sunday are delivered on a Wednesday.

Delivery is only R150.

 

OUTLYING AREAS OF GAUTENG, PRETORIA AND DURBAN:

Deliveries take place on a Wednesday to a Friday.

Delivery times depend on the day of the week when your order is received.

Please call us to confirm when your order will arrive.

Delivery is R400 for most outlying areas.

How are the juices made?

Our juices are lovingly made by hand from fresh, high quality and organic (where possible) ingredients. After ozone washing our produce, we extract the juice using a state of the art, hydraulic cold press juicer, which allows us to retain the highest possible levels of nutrients. The juice is bottled and immediately placed in a blast freezer. You will find no added colourants, flavourants, added sugar or preservatives in our juice.

See the ‘Benefits of our juice‘ tab for more detail on our 13 step process.

Are the juices diluted with water at all?

We do not add any ice or water when we make our juices (with the exception of the Spring Clean on the 3 Day Super Juice Cleanse). Therefore, please feel free to pour your juice over ice or add water if you wish to.

Are the juices dairy free?

Some of our smoothies contain a 100% natural organic yoghurt, but if you are looking for dairy free simply advise us and we will replace this with an almond milk smoothie.

How much juice is in each bottle?

The juices and smoothies in our Cleanses are 500ml. The juices and smoothies in our Retail range are 340ml.

I have an allergy to a specific fruit, vegetable or ingredient, can I still do a juice cleanse?

The juices are made in an environment where nuts are present and are therefore not suitable for those with a nut allergy. If you have a specific food allergy, please advise us and we will let you know whether we can exclude this ingredient from your juices.

When should I not undertake a juicing cleanse?

Please seek advice from your GP before embarking on a cleanse if you are:

  • Underweight
  • Pregnant or breast feeding
  • Have diabetes
  • Are taking any prescription medication
  • If in doubt always check with your GP

How can I expect to feel over the course of my juice cleanse?

The experience is different for everyone. Some sail through the process easily, but you need to be prepared for perhaps some less pleasant side effects. Please don’t worry about these as they rarely last more than 24 hours.Some possible side effects may include:

  • Headaches (usually from caffeine withdrawal)
  • Spots (toxins being eliminated through the skin)
  • Furry tongue (a sign that the body is adjusting to a juice only diet, combated by cleaning teeth more regularly, but not within ½ an hour of drinking your juice)
  • Tiredness

Important: If you do become unwell and the symptoms worsen, please do not assume it is the juice diet, you may be suffering from something unrelated. Consult your GP immediately.

What can I drink during my juice cleanse?

Whilst on your cleanse you will be drinking hot lemon water, our Detox Tea, and plenty of water. You are welcome to add in your own caffeine free herbal teas. Can you have coffee? Absolutely not!

Is it OK to exercise during my cleanse?

Exercise is recommended as it can help with the expulsion of toxins. The release of endorphins and oxytocin during exercise will also act as an appetite suppressant and allay hunger. But please listen to your body and don’t overdo it.

Will my juice arrive frozen?

Regardless of where you live we guarantee that your juice will arrive frozen at your door. Your order will be packed in a special insulated box and the contents will remain frozen until evening on the day of delivery. Please just be use to keep the box sealed.

How soon after delivery do I need to get my products into the freezer?

Your order will be delivered in an insulated sealed box which will keep everything frozen until late evening on the day of receipt, by which time you should unpack everything into your freezer.

How do I defrost my juice?

Defrost overnight at room temperature and then place immediately in your fridge.

New Delivery Rates

FLAT DELIVERY FEE OF R50 FOR ORDERS UNDER R1000 IN THESE AREAS:

  • Bredasdorp
  • Franschoek
  • Grabouw
  • Hermanus
  • Kleinmont
  • Malmesbury
  • Onrus

(Including the Cape Peninsula)

FLAT DELIVERY FEE OF R100

  • Ceres
  • De Doorns
  • Napier
  • Paternoster
  • Rawsonville
  • Riebeek West
  • Robertson
  • Saldanha
  • Vredenburg
  • Worcester
  • Wolseley

FLAT DELIVERY FEE OF R150

  • Bloemfontein
  • Durban
  • East London
  • George
  • Johannesburg
  • Johannesburg OL
  • Kimberly
  • Knysna
  • Mossel Bay
  • Plett
  • Port Alfred
  • Port Elizabeth
  • Pretoria
  • Prince Albert
  • Stillbaai
  • Bloemfontein

FLAT DELIVERY FEE OF R400

  • Durban OL
  • East London Outlying
  • George Outlying
  • PE Outlying
  • Pietermaritzburg, Newcastle
  • Pretoria OL
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How Credit Cards work

  1. During the checkout process, buyers are prompted to enter their credit or cheque card details.
  2. The 3D Secure page will then appear where they will need to authenticate themselves with their bank using either a password or one-time PIN (OTP).
  3. Buyers can then make the payment, which once processed will show in your PayFast account.

 

Overview

Credit & Cheque Cards

Visa, Mastercard credit cards are the most popular and trusted online payment methods around the world.

Mobicred

Mobicred is an online account that gives buyers access to credit, which they can use to pay you online through PayFast.

 

Snapscan

SnapScan is one of South Africa’s first ‘scan to pay’ contactless payment apps that makes it easy and safe to pay and receive payments online.

 

Instant EFT

Instant EFT by PayFast allows online shoppers with access to internet banking to make an Electronic Funds Transfer (EFT) that gets instantly verified.

 

Masterpass

Masterpass is a digital wallet from Mastercard that enables online shoppers to quickly and securely check out and make online payments.

 

Debit Card

Debit cards issued by Maestro and Visa Electron are still popular among many South African shoppers, and can be used to make online purchases.

 

How Instant EFT works

  1. The buyer selects their bank and logs in using their online banking credentials.
  2. Next they choose from which account they will be making the payment.
  3. Buyers then verify the payment with their bank on their mobile device.
  4. The payment is processed and instantly reflects in your PayFast account.

How Debit Cards work

  1. Debit card payments can be made using cards issued by Visa Electron and Maestro.
  2. When the buyer chooses to pay by debit card at checkout they are prompted to enter their registered mobile phone number.
  3. Next the buyer enters their debit card details and PIN on their mobile phone.
  4. Once the payment is processed it will instantly show in your PayFast account.

How Mobicred works

  1. When buyers first register a Mobicred account, they undergo a simple online process to determine their credit limit.
  2. Mobicred account holders with sufficient available credit can then make payment by selecting Mobicred at checkout and signing into their account.
  3. Once processed, you will immediately receive the full amount (minus PayFast’s fees), without the risk of payment reversals.

How Masterpass works

  1. After the buyer selects Masterpass as their payment method during checkout, they are shown a QR code.
  2. Buyers can scan the QR code by using the Masterpass App on their mobile device or complete the payment within the Masterpass App, if checking out on mobile
  3. The payment is authorised with their bank PIN and once processed, it will instantly reflect in your PayFast account.

 

How Snapscan works

SnapScan stores credit and cheque card details through secure encryption on a buyer’s phone. During checkout, the buyer simply selects SnapScan as their payment method and scans the QR code displayed on the screen with their smartphone. Once the payment is processed it will instantly reflect in your PayFast account.

Overview

Credit & Cheque Cards

Visa, Mastercard credit cards are the most popular and trusted online payment methods around the world.

Mobicred

Mobicred is an online account that gives buyers access to credit, which they can use to pay you online through PayFast.

 

Snapscan

SnapScan is one of South Africa’s first ‘scan to pay’ contactless payment apps that makes it easy and safe to pay and receive payments online.

 

Instant EFT

Instant EFT by PayFast allows online shoppers with access to internet banking to make an Electronic Funds Transfer (EFT) that gets instantly verified.

 

Masterpass

Masterpass is a digital wallet from Mastercard that enables online shoppers to quickly and securely check out and make online payments.

 

Debit Card

Debit cards issued by Maestro and Visa Electron are still popular among many South African shoppers, and can be used to make online purchases.

 

How Credit Cards work

  1. During the checkout process, buyers are prompted to enter their credit or cheque card details.
  2. The 3D Secure page will then appear where they will need to authenticate themselves with their bank using either a password or one-time PIN (OTP).
  3. Buyers can then make the payment, which once processed will show in your PayFast account.

 

How Instant EFT works

  1. The buyer selects their bank and logs in using their online banking credentials.
  2. Next they choose from which account they will be making the payment.
  3. Buyers then verify the payment with their bank on their mobile device.
  4. The payment is processed and instantly reflects in your PayFast account.

How Debit Cards work

  1. Debit card payments can be made using cards issued by Visa Electron and Maestro.
  2. When the buyer chooses to pay by debit card at checkout they are prompted to enter their registered mobile phone number.
  3. Next the buyer enters their debit card details and PIN on their mobile phone.
  4. Once the payment is processed it will instantly show in your PayFast account.

How Mobicred works

  1. When buyers first register a Mobicred account, they undergo a simple online process to determine their credit limit.
  2. Mobicred account holders with sufficient available credit can then make payment by selecting Mobicred at checkout and signing into their account.
  3. Once processed, you will immediately receive the full amount (minus PayFast’s fees), without the risk of payment reversals.

How Masterpass works

  1. After the buyer selects Masterpass as their payment method during checkout, they are shown a QR code.
  2. Buyers can scan the QR code by using the Masterpass App on their mobile device or complete the payment within the Masterpass App, if checking out on mobile
  3. The payment is authorised with their bank PIN and once processed, it will instantly reflect in your PayFast account.

 

How Snapscan works

SnapScan stores credit and cheque card details through secure encryption on a buyer’s phone. During checkout, the buyer simply selects SnapScan as their payment method and scans the QR code displayed on the screen with their smartphone. Once the payment is processed it will instantly reflect in your PayFast account.