FAQ

COLLECTION PROCEDURE (to limit exposure for yourselves and ourselves)

You will receive an email stating that your order is ready for collection.

Call Fiona on 082 562 4525 half an hour before your arrival time.

Your order will then be placed on the pallet to the left of our entrance gate as you drive in, with your name clearly marked on the box.

Please collect your order from the pallet and leave any empty boxes from your previous order next to the pallet.

DELIVERIES – CAPE TOWN AND SURROUNDS

Deliveries will be done on a Monday, Tuesday and Thursday.

If you live in outlying areas like Hermanus, Langebaan etc please call Fiona on 082 562 4525 before placing your order and she will advise you if delivery to your area is possible.

DELIVERIES – JOHANNESBURG AND SURROUNDS

The National Courier that does our door-to-door deliveries in Johannesburg is only allowed to deliver from their Cape Town depot to their Boksburg depot. They have not been granted permission to do the strech from the depot to your door. You will therefore need to collect your order at the Boksburg depot or arrange your own courier to collect from there and deliver to your door.

DELIVERIES – ALL OTHER AREAS OTHER THAN JOHANNESBURG AND CAPE TOWN

Unfortunately it will not be possible to get our products to you during the 21 day lockdown period.

We deliver to your home or workplace, all across South Africa. You will find the delivery time frames below. If your order is urgent and you need it delivered faster than the times shown below, call Fiona on 0825624525, we will do everything we can to help!

CAPE TOWN AND SURROUNDS:

Deliveries take place daily between 14:00 and 17:00.

Orders received by 17:00 Monday to Thursday are delivered the following day.

Orders received on a Friday are delivered on Monday.

Orders received on a Saturday and Sunday are delivered on a Tuesday. If you need a Monday delivery please send a Whatasapp message over the weekend to Fiona on 082 562 4525.

GAUTENG, PRETORIA, GARDEN ROUTE AND OUTLYING AREAS OF THE WESTERN CAPE:

Order placed by 09:00 on Monday are delivered by 17:00 on Tuesday.

Order received by 09:00 on Tuesday are delivered by 17:00 on Wednesday.

Order received by 09:00 on Wednesday are delivered by 17:00 on Thursday.

Order received by 09:00 on Thursday are delivered by 17:00 on Friday.

Order placed between 09:00 on Thursday and midnight on Sunday are delivered by 17:00 the following Tuesday.

DURBAN AND OUTLYING AREAS OF ALL MAJOR CENTRES:

Orders placed by 09:00 on Monday are delivered by 17:00 on Wednesday.

Orders placed by 09:00 on Tuesday are delivered by 17:00 on Thursday.

Orders placed by 09:00 on Wednesday are delivered by 17:00 on Friday.

Orders placed between 09:00 on Thursday and midnight on Sunday are delivered by 17:00 the following Wednesday.

We do not add any ice or water when we make our juices (with the exception of the Spring Clean on the 3 Day Super Juice Cleanse). Therefore, please feel free to pour your juice over ice or add water if you wish to.

The juices and smoothies in our Cleanses are 500ml. The juices and smoothies in our Retail range are 340ml.

The juices are made in an environment where nuts are present and are therefore not suitable for those with a nut allergy. If you have a specific food allergy, please advise us and we will let you know whether we can exclude this ingredient from your juices.

Please seek advice from your GP before embarking on a cleanse if you are:

• Underweight
• Pregnant or breast feeding
• Have diabetes
• Are taking any prescription medication
• If in doubt always check with your GP

The experience is different for everyone. Some sail through the process easily, but you need to be prepared for perhaps some less pleasant side effects. Please don’t worry about these as they rarely last more than 24 hours.Some possible side effects may include:

• Headaches (usually from caffeine withdrawal)
• Spots (toxins being eliminated through the skin)
• Furry tongue (a sign that the body is adjusting to a juice only diet, combated by cleaning teeth more regularly, but not within ½ an hour of drinking your juice)
• Tiredness

Important: If you do become unwell and the symptoms worsen, please do not assume it is the juice diet, you may be suffering from something unrelated. Consult your GP immediately.

Whilst on your cleanse you will be drinking hot lemon water, our Detox Tea, and plenty of water. You are welcome to add in your own caffeine free herbal teas. Can you have coffee? Absolutely not!

Exercise is recommended as it can help with the expulsion of toxins. The release of endorphins and oxytocin during exercise will also act as an appetite suppressant and allay hunger. But please listen to your body and don’t overdo it.

Regardless of where you live we guarantee that your juice will arrive frozen at your door. Your order will be packed in a special insulated box and the contents will remain frozen until evening on the day of delivery. Please just be use to keep the box sealed.

Your order will be delivered in an insulated sealed box which will keep everything frozen until late evening on the day of receipt, by which time you should unpack everything into your freezer.

Defrost overnight at room temperature and then place immediately in your fridge.