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FAQ

Storage and defrosting guidelines

Make space in your freezer before your products arrive. Our online store shows how many bottles/pouches are included with each product.

Upon receipt, remove your products from the box and store in the freezer in the order that you are going to drink them.

Defrost each day’s products overnight at room temperature and place in the fridge immediately upon waking.

You may also choose to defrost your products in the fridge which will take between 12 and 24 hours depending on product size and the temperature and load of your fridge.

Once defrosted, keep your products refrigerated or in a cooler until consumption.

Your products should be consumed within two days of defrosting.

Heat your soups before drinking. Drink your juice as is, do not dilute.

Drink your juice cold in warm weather. If the weather is very cold, remove from the fridge an hour before you are going to drink them so that they will be at room temperatue.

If you forget to defrost, place sealed product in a bowl of warm water for rapid defrosting.

There is a best before sticker on your product which shows by when your products should be consumed. The shelf life is typically 3 to 4 months.

Store your detox teas and supplements in a cool, dry place.

Will my juice arrive frozen?

Regardless of where you live we guarantee that your products will arrive frozen at your door. Your order will be packed in a special insulated box and your products should be stored in your freezer upon receipt (see storage and defrosting guidelines above). Please keep your box sealed until you are ready to unpack it.

Do you deliver and how much is it?

We deliver to your home or workplace across South Africa. You will find the delivery time frames below which apply to everything in our Online Store except the Sports Range which is made on order. If your order is urgent and you need it delivered faster than the times shown below, call Fiona on 082 562 4525, we will do everything we can to make it happen! If you want us to hold your delivery simply tell us when you want it delivered in the ‘special instruction box’ on the checkout page.

 

CAPE PENINSULA:

Free delivery on orders over R3000. R55 on orders below R3000

Deliveries take place daily.

Orders received by 09:00 during the week are delivered the following working day.

Orders received on a Saturday and Sunday are delivered on a Tuesday.

 

CAPE PENINSULA OUTLYING AREAS:

Delivery fee of between R100 and R150

Deliveries take place daily.

Orders received by 09:00 on a Monday to a Thursday are delivered the following working day.

Orders received on a Friday, Saturday and Sunday are delivered on a Tuesday.

 

GAUTENG, PRETORIA, DURBAN, GARDEN ROUTE AND FURTHER OUTLYING AREAS OF THE CAPE PENINUSLA: 

Delivery fee of between R160 and R180

Deliveries take place on a Tuesday to a Friday.

Orders received by 09:00 on a Monday to a Thursday are delivered the following working day.

Orders received on a Friday, Saturday and Sunday are delivered on a Tuesday.

 

OUTLYING AREAS OF GAUTENG, PRETORIA AND DURBAN:

Delivery fee of R400

Deliveries take place on a Wednesday to a Friday.

Delivery times depend on the day of the week when your order is received.

Please call us to confirm when your order will arrive.

Delivery rates per area

FLAT DELIVERY FEE OF R85 FOR ORDERS IN THESE AREAS:

  • Bredasdorp
  • Franschoek
  • Grabouw
  • Hermanus
  • Kleinmont
  • Malmesbury
  • Onrus

(Including the Cape Peninsula)

FLAT DELIVERY FEE OF R110

  • Ceres
  • De Doorns
  • Napier
  • Paternoster
  • Rawsonville
  • Riebeek West
  • Robertson
  • Saldanha
  • Vredenburg
  • Worcester
  • Wolseley

FLAT DELIVERY FEE OF R150

  • Bloemfontein
  • Durban
  • East London
  • George
  • Johannesburg
  • Johannesburg OL
  • Kimberly
  • Knysna
  • Mossel Bay
  • Plett
  • Port Alfred
  • Port Elizabeth
  • Pretoria
  • Prince Albert
  • Stillbaai
  • Bloemfontein

FLAT DELIVERY FEE OF R400

  • Durban OL
  • East London Outlying
  • George Outlying
  • PE Outlying
  • Pietermaritzburg, Newcastle
  • Pretoria OL

How are the juices made?

Our juices are lovingly made by hand from fresh, high quality and organic (where possible) ingredients. After ozone washing our produce, we extract the juice using a state of the art, hydraulic cold press juicer, which allows us to retain the highest possible levels of nutrients. The juice is bottled and immediately placed in a blast freezer. You will find no added colourants, flavourants, added sugar or preservatives in our juice.

See the ‘Benefits of our juice‘ tab for more detail on our 13 step process.

Are the juices diluted with water at all?

We do not add any ice or water when we make our juices (with the exception of the Spring Clean on the 3 Day Super Juice Cleanse). Feel free to pour your juice over ice if you wish to.

Are the juices dairy free?

Some of our smoothies contain a 100% natural organic yoghurt, but if you are looking for dairy free simply advise us and we will replace this with an almond milk smoothie.

How much juice is in each bottle?

The juices and smoothies in our Cleanses are 500ml. The juices and smoothies in our Retail range are 340ml.

I have an allergy to a specific fruit, vegetable or ingredient, can I still do a juice cleanse?

The juices are made in an environment where nuts are present and are therefore not suitable for those with a nut allergy. If you have a specific food allergy, please advise us and we will let you know whether we can exclude this ingredient from your juices.

When should I not undertake a juicing cleanse?

Please seek advice from your GP before embarking on a cleanse if you are:

  • Underweight
  • Pregnant or breast feeding
  • Have diabetes
  • Are taking any prescription medication
  • If in doubt always check with your GP

How can I expect to feel over the course of my juice cleanse?

The experience is different for everyone. Some sail through the process easily, but you need to be prepared for perhaps some less pleasant side effects. Please don’t worry about these as they rarely last more than 24 hours.Some possible side effects may include:

  • Headaches (usually from caffeine withdrawal)
  • Spots (toxins being eliminated through the skin)
  • Furry tongue (a sign that the body is adjusting to a juice only diet, combated by cleaning teeth more regularly, but not within ½ an hour of drinking your juice)
  • Tiredness

Important: If you do become unwell and the symptoms worsen, please do not assume it is the juice diet, you may be suffering from something unrelated. Consult your GP immediately.

What can I drink during my juice cleanse?

Whilst on your cleanse you will be drinking hot lemon water, our Detox Tea, and plenty of water. You are welcome to add in your own caffeine free herbal teas. Can you have coffee? Absolutely not!

Is it OK to exercise during my cleanse?

Exercise is recommended as it can help with the expulsion of toxins. The release of endorphins and oxytocin during exercise will also act as an appetite suppressant and allay hunger. But please listen to your body and don’t overdo it.

How soon after delivery do I need to get my products into the freezer?

Your order will be delivered in an insulated sealed box which will keep everything frozen until late evening on the day of receipt, by which time you should unpack everything into your freezer.

WAS THIS HELPFUL?

If you could not find the answer you where looking for, contact us by clicking on the link below.

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    How Credit Cards work

    1. During the checkout process, buyers are prompted to enter their credit or cheque card details.
    2. The 3D Secure page will then appear where they will need to authenticate themselves with their bank using either a password or one-time PIN (OTP).
    3. Buyers can then make the payment, which once processed will show in your PayFast account.

     

    Overview

    Credit & Cheque Cards

    Visa, Mastercard credit cards are the most popular and trusted online payment methods around the world.

    Mobicred

    Mobicred is an online account that gives buyers access to credit, which they can use to pay you online through PayFast.

     

    Snapscan

    SnapScan is one of South Africa’s first ‘scan to pay’ contactless payment apps that makes it easy and safe to pay and receive payments online.

     

    Instant EFT

    Instant EFT by PayFast allows online shoppers with access to internet banking to make an Electronic Funds Transfer (EFT) that gets instantly verified.

     

    Masterpass

    Masterpass is a digital wallet from Mastercard that enables online shoppers to quickly and securely check out and make online payments.

     

    Debit Card

    Debit cards issued by Maestro and Visa Electron are still popular among many South African shoppers, and can be used to make online purchases.

     

    RCS

    Make purchases using a range of store cards within the RCS stable of finance brands. This includes store card products from brands like Game, Makro, Cape Union Mart, Builders, CTM, and more.

     

    How Instant EFT works

    1. The buyer selects their bank and logs in using their online banking credentials.
    2. Next they choose from which account they will be making the payment.
    3. Buyers then verify the payment with their bank on their mobile device.
    4. The payment is processed and instantly reflects in your PayFast account.

    How Debit Cards work

    1. Debit card payments can be made using cards issued by Visa Electron and Maestro.
    2. When the buyer chooses to pay by debit card at checkout they are prompted to enter their registered mobile phone number.
    3. Next the buyer enters their debit card details and PIN on their mobile phone.
    4. Once the payment is processed it will instantly show in your PayFast account.

    How Mobicred works

    1. When buyers first register a Mobicred account, they undergo a simple online process to determine their credit limit.
    2. Mobicred account holders with sufficient available credit can then make payment by selecting Mobicred at checkout and signing into their account.
    3. Once processed, you will immediately receive the full amount (minus PayFast’s fees), without the risk of payment reversals.

    How Masterpass works

    1. After the buyer selects Masterpass as their payment method during checkout, they are shown a QR code.
    2. Buyers can scan the QR code by using the Masterpass App on their mobile device or complete the payment within the Masterpass App, if checking out on mobile
    3. The payment is authorised with their bank PIN and once processed, it will instantly reflect in your PayFast account.

     

    How Snapscan works

    SnapScan stores credit and cheque card details through secure encryption on a buyer’s phone. During checkout, the buyer simply selects SnapScan as their payment method and scans the QR code displayed on the screen with their smartphone. Once the payment is processed it will instantly reflect in your PayFast account.

    RCS

    Make purchases using a range of store cards within the RCS stable of finance brands. This includes store card products from brands like Game, Makro, Cape Union Mart, Builders, CTM, and more.

     

    Overview

    Credit & Cheque Cards

    Visa, Mastercard credit cards are the most popular and trusted online payment methods around the world.

    Mobicred

    Mobicred is an online account that gives buyers access to credit, which they can use to pay you online through PayFast.

     

    Snapscan

    SnapScan is one of South Africa’s first ‘scan to pay’ contactless payment apps that makes it easy and safe to pay and receive payments online.

     

    Instant EFT

    Instant EFT by PayFast allows online shoppers with access to internet banking to make an Electronic Funds Transfer (EFT) that gets instantly verified.

     

    Masterpass

    Masterpass is a digital wallet from Mastercard that enables online shoppers to quickly and securely check out and make online payments.

     

    Debit Card

    Debit cards issued by Maestro and Visa Electron are still popular among many South African shoppers, and can be used to make online purchases.

     

    RCS

    Make purchases using a range of store cards within the RCS stable of finance brands. This includes store card products from brands like Game, Makro, Cape Union Mart, Builders, CTM, and more.

     

    How Credit Cards work

    1. During the checkout process, buyers are prompted to enter their credit or cheque card details.
    2. The 3D Secure page will then appear where they will need to authenticate themselves with their bank using either a password or one-time PIN (OTP).
    3. Buyers can then make the payment, which once processed will show in your PayFast account.

     

    How Instant EFT works

    1. The buyer selects their bank and logs in using their online banking credentials.
    2. Next they choose from which account they will be making the payment.
    3. Buyers then verify the payment with their bank on their mobile device.
    4. The payment is processed and instantly reflects in your PayFast account.

    How Debit Cards work

    1. Debit card payments can be made using cards issued by Visa Electron and Maestro.
    2. When the buyer chooses to pay by debit card at checkout they are prompted to enter their registered mobile phone number.
    3. Next the buyer enters their debit card details and PIN on their mobile phone.
    4. Once the payment is processed it will instantly show in your PayFast account.

    How Mobicred works

    1. When buyers first register a Mobicred account, they undergo a simple online process to determine their credit limit.
    2. Mobicred account holders with sufficient available credit can then make payment by selecting Mobicred at checkout and signing into their account.
    3. Once processed, you will immediately receive the full amount (minus PayFast’s fees), without the risk of payment reversals.

    How Masterpass works

    1. After the buyer selects Masterpass as their payment method during checkout, they are shown a QR code.
    2. Buyers can scan the QR code by using the Masterpass App on their mobile device or complete the payment within the Masterpass App, if checking out on mobile
    3. The payment is authorised with their bank PIN and once processed, it will instantly reflect in your PayFast account.

     

    How Snapscan works

    SnapScan stores credit and cheque card details through secure encryption on a buyer’s phone. During checkout, the buyer simply selects SnapScan as their payment method and scans the QR code displayed on the screen with their smartphone. Once the payment is processed it will instantly reflect in your PayFast account.

    RCS

    Make purchases using a range of store cards within the RCS stable of finance brands. This includes store card products from brands like Game, Makro, Cape Union Mart, Builders, CTM, and more.